FAQ'S FOR BOUNCE HOUSES/WATER SLIDES

Q: Does the price include set up and delivery?

A: Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.

Q. Are there any reason your team will not delivery?

A:Yes, our team will not delivery if set-up area is not free and clear of rubbish, debris, or animal dropping of any kind. We will have to leave to attend to our next delivery and will charge delivery fee to return if we have time to re-delivery. Please ensure area is clean prior to us arriving. Please know your exact location you want us to set up at, once the unit is inflated, WE DO NOT MOVE UNIT and UNIT should not be moved by customer for liability reasons.

Q: Do you deliver to other cities?

A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Free Delivery up to 20 miles

Q: Does the standard 6 hour rental time include your set up time?

A: No. We arrive early to set up so you get the entire rental time to play.

Q: When do you set up?

A: That depends on how many rentals we have that day. Generally we arrive 1-2 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location. We Guarantee to be set-up 1 hour before your event start time.

Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?

A: No. The jumper/bounce house should be clean when you get it, however, it is not unusual for our team to re-sanitize on arrival.. Jack Five Jumps cleans and disinfects after every rental.

Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50ft of the unit or a generator. Longer cords can pop your circuit breaker so please request for our team to bring a heavy duty cord.

Q: What about parks? Do parks have electricity?

A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. Parks are first come, first serve so get your spot early in the day.

Q: What payments do you take?

A: We accept payments via our secure third party merchant. Our team do not accept cash and payments must be made in full 24-48 hours prior to event day. If payment is not made in full, it could delay or cancel our delivery to your event

Q: Do you require a booking fee?

A: Yes all orders require a $50.00 booking fee to hold your date and time as well as at the point of booking, the unit is reserved for your event. If you cancel your rental, you will be given a rain check that is good for 6 months. Booking Fee's are non refundable.

Q: How big are your Bounce Houses?
A: Most of our jumps are 13x13 to 15 x15. Please note the space required for each bounce house or water slide varies as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Each unit needs room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jumper/bounce house. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids) and concrete depending on weather.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

Q. Do we have to sign a Liability Release Form?

A. Yes, the contract can be E-Signed as a convenience. Lessor is NOT responsible for injuries occurring to lessee or to any persons using the leased property, and the lessee further agrees to hold Jack Five Jumps, LLC harmless against any injury and claims to property damage. By accepting these terms you indicate agreement with all the provisions in this lease and acknowledge that you will read, review and follow the general rules posted on the rented equipment for safe operation. Jack Five Jumps, LLC will also review the rules with you at delivery for your special event.

Q. Should I tip Jack Five Jumps, LLC EMPLOYEES?

A. Tipping is very much appreciated although not required. Our team at Jack Five Jumps, LLC works hard to make sure everything is set-up, ready for your event, and delivered on time in excellent shape. If you would like to tip Jack Five Jumps, LLC employee, please do so at the time of delivery when final payment is due.

Q. Can we book for less than a full day? Hourly?

A. Yes, however, the price reminds the same.

Fees

• Food, Drink, Gum, Stains, Makers, Shoe Mark(s) $150.00
• Heavy Grass, Sand, Confetti $125.00
• Silly String Up to $2000.00 or replacement of unit
• To any & all Cuts, Damage, Stolen Up to $1000.00 or replacement of unit
• Blowouts (due over weight of Participants, Players, Children Up to $3000.00 or replacement of unit
• Use of water on waterless unit (rain does not apply) $150.00
• Human / Animal Waste $250.00

Weather Policy

• High winds, precipitation, thunderstorms, and cold temperatures pose hazards for the safe operation of our inflatables. Our policies below outline treatment of rentals encountering such unfavorable weather conditions. Note that these policies are specific to inclement weather conditions only and in no way apply to normal weather conditions. Operator/Attendant shall exercise prudence in supervising use of equipment. (i.e. If something appears different from normal operation of unit, immediately stop ongoing activity or occurrence)
• In the event of heavy rain, Jack Five Jumps LLC will not deliver or install the units at event location.
• In the event of light rain with forecast for clearing skies, units will be delivered and installed as requested. Units are NOT designed for use in any form of precipitation. Jack Five Jumps LLC further requires that precipitation must have stopped and units be dried (wiped down) before resuming operation.
• In the event of wind conditions exceeding 15 MPH, Jack Five Jumps LLC units may be installed but not inflated for use until the wind condition improves to less than 15 MPH. If/when wind conditions rise in excess of 15 MPH, all units must be evacuated, blowers disabled, and deflate all equipment when the wind conditions improve to within acceptable limits, Jack Five Jumps LLC must be notified asap / before the equipment are to be used again.
• If outdoor air temperature level drops below 42 degrees after unit installation, blowers must be disabled, units deflated, and operation postponed until air temperature warms above 42 degrees.

Severe Weather Cancellation Policy

• In the event weather conditions are forecast as potentially severe, Jack Five Jumps LLC reserves the right to provide a rain check or cancel the reservation at that time.
• In the event weather conditions are forecasted as potentially severe, customers maintain right of reservation cancellation. Upon installation of equipment, equipment shall be considered rented and subsequently non-refundable.
• This policy is limited to justifiable weather cancellations for that rental day and does not apply to any other reason for customer cancellation.